DistrictCampusDirectory
DISTRICTCAMPUSDIRECTORY

Troubleshooting

General questions

Normally a virus will scan a computer for valid email addresses including the host's email.

It then uses these email addresses as targets as well as using these emails as valid "from's" since these people might know each other and trust each other. 

As a virus writer, I would not send to the actual host. I would NOT want them knowing I was there.
Normally the actual host does not have a clue.

Try logging onto a different computer. If you are successful then there must be a hardware issue.

Check the Ethernet Cable. Is it plugged in securely at both the computer end as well as the wall connection?

If a signal spliiting switch is part of the Ethernet cabling, check these connections and check the power supplied to the switch.

When logging in to our system, the computer checks to see if the user is an authorized user on our system.

The username is checked for validity. It is case sensitive. No Spaces. (even at the end)

The password is checked for validity. It is case sensitive. Watch the CAPS lock.

All of these above actions occur on the Domain Controller which is located at the Admin Building. If the network is having issues, the user will have issues completing their log in procedure.

Check the Ethernet Cable. Is it plugged in securely at both the computer end as well as the wall connection?

If a signal spliiting switch is part of the Ethernet cabling, check these connections and check the power supplied to the switch.

Check with a neighbor, is the problem widespread or localized?

Try a different web site. It might be that the web site you are seeking is "down" for some reason.

Follow the monitor cable. (Usually blue ended) 

Ensure that all connections are secure.

If the cable goes to a video splitter box, ensure that this box has power.

If the cable goes to a document camera, ensure that the document camera has power.

Most document cameras have a Camera/PC switch to toggle between which signal is transmitted out to the monitor or projector.

Does the projector have power?

MHS specific: The Smart UX60 projector prefers a screen resolution of 16x9. Right click on your desktop and then select SCREEN RESOLUTION to check settings.

Does the projector appear to have any light coming from the lens? Is the bulb out? 

Follow the monitor cable (usually blue eneded).

Ensure that all connections are secure.

If the cable goes to a video splitter box, ensure that this box has power.

If the cable goes to a document camera, ensure that the document camera has power.

Most document cameras have a Camera/PC switch to toggle between which signal is sent to the monitor. 

Check the power cord on the monitor.

Check that the monitor is turned on.

The Smart Board itself is independent from the Projector.

The board utilizes a USB cable for its connection to the computer. 

The normal chain of connections is: USB to Smart speakers, from the Smart speaker to the Smart Board itself. 

The Smart speakers act as a USB port replicator. If the speakers do not have power, they can't replicate the USB port.

The Smart Board has an indicator light on the lower right side of the frame. Red means no USB connection, flashing green means that a connection has been established but Smart drivers have not been found (try a re-boot), solid green means all OK.

The use of USB extensions often causes issues. try removing and reseating all USB extensions.

 

The Promethean Board itself is independent from the Projector.

The board utilizes a USB cable for its connection to the computer. 

The normal chain of connections is: USB to Promethean Board itself. 

The newer Promethean Board's have a power switch on the left side. The button is on the hidden support frame.

The Promethean Board has an indicator light on the upper left side of the board. This light indicates that the board has power.

The indicator light also allows for the testing of the Promethean pens. Click on the light.

Promethean pens contain electronics. (yes I looked)

The use of USB extensions often causes issues. try removing and reseating all USB extensions.